Storage Support

If you’d like a little more peace of mind when it comes to your setup, we can provide dedicated support that goes above and beyond your standard coverage.

AIAssist

We've got you covered.

Want guaranteed faster response times, escalation to the highest tier of support, and cover for your entire system? Our AI Assist support contracts are completely customisable, so you can make sure you’re getting the cover you need, without paying for anything you don’t. 

System Build, Configuration and Install

System Build, Configuration and Install

We'll help you set up your product, allowing you the peace of mind that it has been professionally installed.

System Design and Workflow Support

System Design and Workflow Support

Using our extensive experience with Avid, we make sure that your product works for your needs.

Expert Support from our Trained Engineers

Expert Support from our Trained Engineers

Need help later? We can answer any questions and help support with any technical issues.

SYSTEM BUILD,
CONFIGURATION
AND INSTALL

System Design
and Workflow
Support

Expert Support
from our Trained
Engineers

Dedicated Storage support.

Shared storage is a critical component in collaborative video production environments, providing the necessary performance, scalability, and accessibility to efficiently manage large video files. It allows multiple users or systems to simultaneously access, store, edit, and manage video files.

Altered Images has over 25 years of experience supplying and supporting shared storage solutions.

We have trained and certified employees on staff, ensuring you receive the best possible support for Avid NEXIS, EditShare, and other NAS and SAN solutions.

Signing up for Altered Images’ support contract guarantees faster response times, escalation to the highest tier of support, and coverage for your entire system.

Our in-house engineers can also prepare systems with your site-specific configurations for fast, secure, and efficient integration into your network. Customers can enjoy the benefits of reduced rates and bundled engineering hours.

AI Assist STORAGE Facility

For the ultimate peace of mind
From £35 pcm per system*
  • Unlimited case creation
  • Telephone ticket creation
  • Online & email ticket creation
  • Access to Altered Images engineers. Mon-Fri 09:00-18:00
  • Unlimited remote engineer access time for case diagnosis & assessment
  • 3-hours Remote engineering included (Standard business hours, per customer site)
  • 2-hours Case response time (aim to respond in 1-hour)
  • Reduced engineering rates **
  • Dedicated technical account manager
  • Hardware failure? Discounted hire rates via sister company - The Hiring Post ***
  • Secure login for monitoring & ticket tracking
  • Access to helpdesk knowledge base & FAQ documentation
  • Helpdesk ticket reporting on request
CONTACT US

* Minimum 1-year contract. Multiyear & sites with 3+ Servers are priced upon application

** Support Rates 2025 (Standard office hours)

  • Unsupported £500 per hour
  • AI Assist Storage Facility £180 per hour
  • Travel and call-out charges can apply

*** Subject to availability & delivery fees.

Got a question about our support packages? Get in touch!

    386
    SATISFIED CLIENTS
    275
    FINISHED PROJECTS
    15
    TEAM MEMBERS
    65
    UNITS INSTALLED