Service & Support

Our professional broadcast service department provides the highest quality service and support levels including Support contracts, custom SLA’s, technical helplines, remote diagnosis, onsite visits and bench repairs for all the equipment we provide.

Tailor made flexible maintenance contracts and extended hardware warranty are available for all the products we supply. We believe that our approach to service and support has significantly contributed to our dynamic growth over the past 24 years.

Altered Images Assist Contracts

If you’d like a little more peace of mind when it comes to your setup, we can provide dedicated support that goes above and beyond your standard coverage. Signing up to our support contract guarantees you faster response times, escalation to the highest tier of support, and cover for your entire system rather than individual licenses or pieces of hardware.

We can even provide support for individual workstations or for systems  including shared storage, or ingest and playout systems.

Our support contracts are completely customisable, so you can make sure you’re getting the cover you need, without paying for anything you don’t.
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Avid Support Contracts

Altered Images offer Avid Support contracts on our entire range of Avid products. From single Media Composer systems through to Avid NEXIS shared storage.

No matter what, Avid Advantage Support protects your revenue, reputation and productivity. Whatever your business demands, access to upgrades or sudden downtime, we’re here to help you effectively manage your systems and workflows.

EditShare Support Products

Basic, Premium and Expert level support  is available for EditShare systems. Combine with an Altered Images Assist Support Contract for  enhanced access to our technical support team and priority assistance.

Bespoke Service Level Agreements

For clients wishing to outsource all traditional engineering support with a mixture of hardware and software support levels, with structured  pre-paid maintenance visits, call us to arrange a discussion.

Remote Diagnostics

Selected support contracts include the ability to implement remote diagnostics. For first line problem evaluation and reporting, saving you time and money as problem are resolved quickly and efficiently. Call us to discuss more.