EDIT Workstation Support

If you’d like a little more peace of mind when it comes to your setup, we can provide dedicated support that goes above and beyond your standard coverage.

AIAssist

We've got you covered.

Want guaranteed faster response times, escalation to the highest tier of support, and cover for your entire system? Our AI Assist support contracts are completely customisable, so you can make sure you’re getting the cover you need, without paying for anything you don’t. 

System Build, Configuration and Install

System Build, Configuration and Install

We'll help you set up your product, allowing you the peace of mind that it has been professionally installed.

System Design and Workflow Support

System Design and Workflow Support

Using our extensive experience with Avid, we make sure that your product works for your needs.

Expert Support from our Trained Engineers

Expert Support from our Trained Engineers

Need help later? We can answer any questions and help support with any technical issues.

SYSTEM BUILD,
CONFIGURATION
AND INSTALL

System Design
and Workflow
Support

Expert Support
from our Trained
Engineers

Dedicated EDIT Workstation support.

Editing is the heart of most creative workflows. If you have purchased any editing hardware or software with maintenance from us, we will provide your first‑line support. For additional peace of mind, we can offer dedicated support that goes beyond your manufacturer’s coverage.

We have over 25 years of experience supplying and supporting editing systems. Our trained and certified staff are ready to provide you with the best possible support.

Signing up for our support contract guarantees faster response times, escalation to the highest tier of support, and coverage for your entire workstation – not just individual licenses or hardware.

We can also support your shared storage, including ingest and playout systems. Our support contracts are fully customizable, so you only pay for the coverage you need.

Our AI Assist Edit Workstation support contracts are in addition to your Avid Standard or Avid ExpertPlus Support Plan, (more details are available at avid.com). Blackmagic DaVinci Resolve Studio purchase, or Adobe Premiere Pro subscription.

AI Assist Edit Pro

The cover you need
£20 pcm*
  • Single case creation (12-per year)
  • Telephone ticket creation
  • Online & email ticket creation
  • Access to Altered Images engineers. Mon-Fri 10:00-17:00
  • Unlimited remote engineer access time for case diagnosis & assessment
  • 4-hours Case response time
  • Reduced engineering rates **
  • Secure login for monitoring & ticket tracking
CONTACT US
Popular

AI Assist Edit Facility

For the ultimate peace of mind
From £30 pcm per system*
  • Unlimited case creation
  • Telephone ticket creation
  • Online & email ticket creation
  • Access to Altered Images engineers. Mon-Fri 09:00-18:00
  • Unlimited remote engineer access time for case diagnosis & assessment
  • 3-hours Remote engineering included (Standard business hours, per customer site)
  • 2-hours Case response time (aim to respond in 1-hour)
  • Reduced engineering rates **
  • Dedicated technical account manager
  • Hardware failure? Discounted hire rates via sister company - The Hiring Post ***
  • Secure login for monitoring & ticket tracking
  • Access to helpdesk knowledge base & FAQ documentation
  • Helpdesk ticket reporting on request
CONTACT US

* Minimum 1-year contract. Multi-year & sites with 5+ workstations are priced upon application.

** Support Rates 2025 (Standard office hours)

  • Unsupported £500 per hour
  • AI Assist Edit Pro £180 per hour
  • AI Assist Edit Facility £150 per hour
  • Travel and call-out charges can apply

*** Subject to availability & delivery fees.

Got a question about our support packages? Get in touch!

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