Dedicated Flame Workstation Support

If you’d like a little more peace of mind when it comes to your setup, we can provide dedicated support that goes above and beyond your standard coverage.

We've got you covered.

Want guaranteed faster response times, escalation to the highest tier of support, and cover for your entire system? Our AI Assist support contracts are completely customisable, so you can make sure you’re getting the cover you need, without paying for anything you don’t. 

System Build, Configuration and Install

System Build, Configuration and Install

We'll help you set up your product, allowing you the peace of mind that it has been professionally installed.

System Design and Workflow Support

System Design and Workflow Support

Using our extensive experience with Autodesk, we make sure that your product works for your needs.

Expert Support from our Trained Engineers

Expert Support from our Trained Engineers

Need help later? We can answer any questions and help support with any technical issues.

SYSTEM BUILD,
CONFIGURATION
AND INSTALL

System Design
and Workflow
Support

Expert Support
from our Trained
Engineers

Dedicated Flame Workstation support.

Autodesk Flame is one on the most comprehensive creative and finishing tools in the market. If you are using Autodesk Flame and you’d like the peace of mind that the system will be supported, we have a collective 20+ years of experience to help.

With trained and certified employees on hand, we can provide you with the best possible support. Signing up to our support contract guarantees you faster response times, escalation to the highest tier of support, and cover for your entire system. Moreover, our in-house engineers can pre-prepare systems with your site-specific configurations for fast, efficient plug-and-play integration into your facility. Just let us know your choice of Flame family application version and any other special requirements and we will do the rest!

Our support contracts are completely customisable, so you can make sure you’re getting the cover you need, without paying for anything you don’t.

AI Assist Basic

Included with all purchases
Free †
  • Single case creation (2-per year)
  • Telephone ticket creation
  • Online & email ticket creation
  • Access to Altered Images engineers. Mon-Fri 10:00-17:00
  • 1-hour Remote engineer access time for case diagnosis & assessment
  • 24-hours Case response time
  • Secure login for monitoring & ticket tracking

AI Assist Pro

The cover you need
Call us today
for your quote
  • Unlimited case creation
  • Telephone ticket creation
  • Online & email ticket creation
  • Access to Altered Images engineers. Mon-Fri 09:00-18:00
  • Unlimited remote engineer access time for case diagnosis & assessment
  • 4-hours Case response time
  • Reduced engineering rates *
  • Secure login for monitoring & ticket tracking
SHOP NOW
Popular

AI Assist Facility

For the ultimate peace of mind
Call us today
for your quote
  • Unlimited case creation
  • Telephone ticket creation
  • Online & email ticket creation
  • Access to Altered Images engineers. Mon-Fri 09:00-18:00
  • Unlimited remote engineer access time for case diagnosis & assessment
  • 4-hours Remote engineering included (Standard business hours, per customer site)
  • 2-hours Case response time (aim to respond in 1-hour)
  • Reduced engineering rates *
  • Dedicated technical account manager
  • Hardware failure? Discounted hire rates via sister company - The Hiring Post **
  • Secure login for monitoring & ticket tracking
  • Access to helpdesk knowledge base & FAQ documentation
  • Helpdesk ticket reporting on request
SHOP NOW

Minimum contract 1-year. Multiyear & Sites of 5+ workstations - POA.
† With Autodesk Flame Contracts purchased via Altered Images.
* Support Rates 2022-2023 (Standard office hours) available on request.
Travel and call-out charges may apply
** Subject to availability & delivery fees.

 

Got a question about our support packages? Get in touch!

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    SATISFIED CLIENTS
    275
    FINISHED PROJECTS
    15
    TEAM MEMBERS
    65
    UNITS INSTALLED