Dedicated Flame Workstation Support

If you’d like a little more peace of mind when it comes to your setup, we can provide dedicated support that goes above and beyond your standard coverage.

AIAssist

We've got you covered.

Want guaranteed faster response times, escalation to the highest tier of support, and cover for your entire system? Our AI Assist support contracts are completely customisable, so you can make sure you’re getting the cover you need, without paying for anything you don’t. 

System Build, Configuration and Install

System Build, Configuration and Install

We'll help you set up your product, allowing you the peace of mind that it has been professionally installed.

System Design and Workflow Support

System Design and Workflow Support

Using our extensive experience with Autodesk, we make sure that your product works for your needs.

Expert Support from our Trained Engineers

Expert Support from our Trained Engineers

Need help later? We can answer any questions and help support with any technical issues.

SYSTEM BUILD,
CONFIGURATION
AND INSTALL

System Design
and Workflow
Support

Expert Support
from our Trained
Engineers

Dedicated Flame Workstation support.

Autodesk Flame is one of the most comprehensive creative finishing tools on the
market. If you use Autodesk Flame and want the peace of mind that the system will be supported, we have over 20 years of collective experience to assist you. With our team of trained and certified employees, we can provide you with the best possible support.

By signing up for our support contract, you’ll benefit from faster response times, escalation to the highest tier of support, and coverage for your entire Flame system. Furthermore, our in-house engineers can pre-configure your Flame systems with your site-specific settings for fast, efficient plug-and play integration into your facility. Simply let us know your Flame application version and any other unique requirements, and we will handle the rest.

AI Assist Pro

The cover you need
Call us today
for your quote
  • Single case creation (12-per year)
  • Telephone ticket creation
  • Online & email ticket creation
  • Access to Altered Images engineers. Mon-Fri 10:00-17:00
  • Unlimited remote engineer access time for case diagnosis & assessment
  • 4-hours Case response time
  • Reduced engineering rates **
  • Secure login for monitoring & ticket tracking
CONTACT US
Popular

AI Assist Facility

For the ultimate peace of mind
Call us today
for your quote
  • Unlimited case creation
  • Telephone ticket creation
  • Online & email ticket creation
  • Access to Altered Images engineers. Mon-Fri 09:00-18:00
  • Unlimited remote engineer access time for case diagnosis & assessment
  • 3-hours Remote engineering included (Standard business hours, per customer site)
  • 2-hours Case response time (aim to respond in 1-hour)
  • Reduced engineering rates **
  • Dedicated technical account manager
  • Hardware failure? Discounted hire rates via sister company - The Hiring Post ***
  • Secure login for monitoring & ticket tracking
  • Access to helpdesk knowledge base & FAQ documentation
  • Helpdesk ticket reporting on request
CONTACT US

* Minimum 1-year contract. Multiyear & sites with 5+ workstations are priced upon application.

** Support Rates 2025 (Standard office hours)

  • Unsupported £600 per hour
  • AI Assist Flame Pro £200 per hour
  • AI Assist Flame Facility £180 per hour
  • Travel and call-out charges can apply

*** Subject to availability & delivery fees.

Got a question about our support packages? Get in touch!

    386
    SATISFIED CLIENTS
    275
    FINISHED PROJECTS
    15
    TEAM MEMBERS
    65
    UNITS INSTALLED